Cancellation Policy

Should you wish to cancel within 24 hours of booking your deposit will be refunded minus payment processing fees. After 24 hours, booking deposits are non refundable. Should you wish to reschedule your booking this will be down to the Mermaid/package providers discretion and you will need to contact the Mermaid/package provider to request to reschedule. It is important to take note of any guidelines or limitations written within the package description, including but not limited to: Distance the mermaid will travel to offer this package, number of children the package caters to, what is included etc. Should your booking go against any of the limitations, or require more than what the service provides, your mermaid may need to increase the price of the package or even cancel the booking. If the mermaid cancels the booking because your request goes beyond the scope of what the package is described to provide (e.g. your booking location is further than the listed travel limit) then you will not be entitled to a refund of your deposit. By using our site in any capacity, you are agreeing to our Ts&Cs which can be found here - https://hireamermaid.co.uk/termsandconditions

Contact Details